Collection times are strictly 15-minute time frames. Cakes not collected within the agreed time slot will be charged a fee and a new collection date organised at our convenience. We cannot wait around for late collections as we need to prepare for other collections. Weekend Deliveries/Collections: Only Wedding & Whimsical Cakes can be collected or delivered on a Saturday or Sunday by appointment only. ALL other cake collections are made on Fridays (by appointment only) - Cakes not collected may be disposed of and no replacement cakes will be make without a new order being placed.

No, we are an online based bakery business and do not have a store. We service the Gold Coast and some areas outside of this area for Wedding Cakes. If you have any questions or special requests, please send an email to info@royalcakesbynadia.com

Changes that are permitted with no less than 48 hours’ notice of the handover date include: Buttercream colours, frosting flavours and placement of decorative items already decided upon. All OTHER changes may be requested with at least 14 days’ notice from date of handover. Please note, once an order is made, any changes requested may incur additional fees for new ingredients and decorative items.

Collection Delays: If you fail to collect your Cake within 48 hrs of booked collection time, it will no longer meet our standards for quality and freshness and will be disposed of. No refund or credit will be given. If you need to change your collection time, please contact us immediately. Delivery Delays: If you fail to be available at the booked time of delivery, we may at our convenience, arrange another delivery time with an additional delivery fee. If delivery delays extend beyond 48hrs, the cake will no longer meet our standards for quality and freshness and will be disposed of. No refund or credit will be given.

Currently we are accept all major debit and credit cards (excluding AMEX) If you would like to make a payment via bank transfer, please send us an email at info@royalcakesbynadia.com and we will get back to you with an invoice and further payment details. Please note that your order will not be confirmed until payment is successfully transferred and received. A delivery handover time only occurs once payment has been cleared.

We prefer orders to be placed online via our Booking System. The Booking System shows cake ordering availability and you can place an immediate order and/or send an enquiry. If you have any questions before ordering online or have difficulties using the booking system, please get in touch via our CONTACT page or send a DM via our Instagram for further assistance ROYALCAKESBYNADIA

Cakes made with fresh cream CANNOT be Frozen and thawed. Some Buttercream filled cakes may be frozen for up to 10 days and thawed before consumption, however freezing cakes is at your OWN discretion. We do not accept any responsibility or recommend you freeze our cakes. If you do intend to freeze a cake – Please advise at the time of purchase.

Full payment is required at the time of order, and we do not give refunds for cancellations once the order is made. Change of Date/Time and/or Venue: If you need to change the date of delivery date/time or location OR collection date/time, we require a minimum 7 days for number/letter/event cakes and a minimum 14 days’ notice for wedding cake, in writing, via info@royalcakesbynadia.com to receive a credit for a future order (valid for 12 months from the original order date). Manufacture or Handling Errors: At handover, we require you to inspect the cake to ensure it is what you ordered. If you find something wrong with the cake after handover and believe an error was made during the manufacture or handling process, you need to contact us first to try and resolved the issue. If the issue is not resolved, then the cake needs to be returned in its entirety within 12 hrs of handover. If we deem that there has been a substantial error on our part, we will give you a full or partial credit or refund depending on the error.

All our Cakes contain Eggs, Wheat Flour, Gluten and Dairy and are prepared in a kitchen where there is risk of cross-contact to other main allergens such as Nuts, Sesame, Sulphites and Soya. If you have an allergy (mild or severe) to any of these ingredients, we do NOT recommend you consume any of our products. Unfortunately, we currently do not cater to GLUTEN or DAIRY FREE customers.

We offer Free collection (by appointment) from our Burleigh Waters HQ. We also offer Free and Paid delivery options depending on the driving distance from our Burleigh Waters HQ. Paid delivery fees range from $65 - $125 depending on the Gold Coast destination. Delivery to areas outside of the Gold Coast only apply to certain Wedding and Whimsical Cakes. Please refer to individual cake pages for specific delivery/collection information.

Our cakes can be refrigerated for up to 5 days from handover (min 4-6 degrees Celsius). For best results, remove cakes from refrigeration approximately 2 hours before serving in controlled airconditioned locations. Cakes that will be served outdoors must be placed in the shade away from direct sunlight. They can be taken out prior to serving for a maximum of 30 mins (or right before being served) to avoid possible structural damage or contamination.

Please note that cakes and their decorations are delicate! Inspections are performed at the time of delivery or collection to confirm that cakes are in perfect condition and are what you ordered before being handed over. We are not responsible for any damage to cakes once they have been handed over.